FAQ & Support2019-11-06T18:43:46+00:00

Questions About Membership?

Email Us


memberservices@aimmedia.com

For all other member services & questions
Typical response time is 24-48 hours

Frequently Asked Questions

What if I’m already a SKI Magazine print subscriber?2019-11-06T19:00:09+00:00

For current subscribers, we automatically add an additional year subscription to your current magazine subscription.

How do I request my free tickets for the Warren Miller National Tour?2019-11-05T19:48:04+00:00

Complete our ticket request form 72-hours before your desired show. Tickets are not confirmed until you receive confirmation from someone from the Warren Miller team. You’ll be asked to show your confirmation email at the door to confirm your spot on the guest list.

How do I access my benefits?2019-11-05T19:43:14+00:00

You can access all of your benefits on the Member Benefit Dashboard. And while browsing the site, you can always return to the dashboard by selecting Member Benefits in the top navigation.

How do I get my ticket for the show once I’ve received a confirmation email?2019-11-05T19:46:53+00:00

Tickets will be available at Will Call day-of-show once the Warren Miller ticketing team confirms your tickets and sends you pick up instructions. Valid ID will be required.

I haven’t received my magazine, where is it?2019-11-05T19:42:53+00:00

Ski Magazine currently publishes seasonally from October to January, so depending on the date you joined Inside Edge, you may experience a delay in receiving your first print issue. During our normal publication season, please allow up to two months to receive your first issue. Be sure to confirm your details in our subscription account management portal. And remember, while you wait for your print issue, you’ll have instant access to the digital edition via the Zinio app.

How do I change my magazine shipping address?2019-11-05T19:50:42+00:00

Use our subscription account management portal to update your address. It’s also recommended you navigate to the My Account page while logged into your Inside Edge membership and update your address within your profile.

I’m not able to access my digital subscription, where can I get help?2019-11-05T19:48:36+00:00

Please contact support@zinio.com for help with your digital susbcription.

How do I login?2019-11-05T19:42:28+00:00

Use the top navigation on any page and select Login.

What if I just joined and the show I want to attend is 24 or 48 hours away, can I still get a ticket?2019-11-05T19:46:32+00:00

For requests under 3 business days, we cannot guarantee your request.

What happens if I show up at the venue without a confirmed ticket?2019-11-05T19:45:19+00:00

Unless you have received a confirmation email from the Warren Miller ticketing team, the box office will be unable to provide you with a complimentary ticket.

Where do I download the app for iOS?2019-11-05T19:48:58+00:00
  1. Go to the App Store store on your phone.
  2. In the top search bar type in “SKI Magazine” and press the magnifying glass to search.
  3. In the list of apps select “SKI Magazine” from Active Interest Media.
  4. Press the Install button, once the App is installed press Open.
  5. From the homepage press on the Account tab located on the bottom-right of the screen.
  6. From the account page press the Sign In tab located at the top of the screen.
  7. Press on the “Sign Up” text located to the right of “Don’t have an account?”.
  8. On the sign up page enter your email, choose and confirm your new password, then press the Sign Up button.
  9. Once you sign up you will be returned to the account page, press on the Home tab located on the bottom-left.
  10. That’s it, now enjoy and explore all the content SKI Magazine has to offer!
I’m not able to login to the Online Print Subscription Management Portal, what do I do?2019-11-05T19:49:35+00:00

Contact SKIcustserv@cdsfulfillment.com for additional help.

How do I log out?2019-11-05T19:52:59+00:00

While logged in, use the top navigation on any page and select Log Out.

When I try to login, I get an unauthorized message, what do I do?2019-11-05T19:44:48+00:00

Contact customer support for assistance via Email at memberservices@aimmedia.com or phone: 833-876-8036 Monday – Friday 8am-5pm CST.

Where do I download the app for Android?2019-11-05T19:49:16+00:00
  1. Go to the Google Play store on your phone.
  2. In the top search bar type in “SKI Magazine” and press the magnifying glass to search.
  3. In the list of apps select “SKI Magazine” from Active Interest Media.
  4. Press the Install button, once the App is installed press Open.
  5. From the homepage press on the Account tab located on the bottom-right of the screen.
  6. From the account page press the Sign In tab located at the top of the screen.
  7. Press on the “Sign Up” text located to the right of “Don’t have an account?”.
  8. On the sign up page enter your email, choose and confirm your new password, then press the Sign Up button.
  9. Once you sign up you will be returned to the account page, press on the Home tab located on the bottom-left.
  10. That’s it, now enjoy and explore all the content SKI Magazine has to offer!
I have a different issue with my print subscription, where can I get help?2019-11-05T19:50:09+00:00

Please login to the online subscription management portal for additional help.

Do I get a refund for the amount of a ticket if I can’t attend a show?2019-11-05T19:47:41+00:00

No, the Warren Miller Tour tickets reserved for members are a promotional offering and come from our allotted pool of comp tickets, which is why supplies are limited. Since these are comp tickets negotiated with the venue, they don’t run a hard cost for Inside Edge, so the price you paid for membership is for the value of the membership, not including any other promotional costs.